Return & Refund Policy

Last Updated: [07-04-2026]

Thank you for shopping with us at Shimalayas. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• Proof of purchase (invoice or receipt) is required.

Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (if applicable)

• Personal care items

• Opened or used products

• Discounted or sale items

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved:

• Refund will be processed within 5-7 business days

• The amount will be credited to your original method of payment

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company (it may take some time before your refund is officially posted)

• Contact your bank for processing time

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us.

Shipping

• Customers are responsible for return shipping costs (unless the product is defective or incorrect).

• Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📞 Phone: +91-8351097765]
🌐 Website: http://shimalayas.com/

Thank you for choosing Shimalayas 🙏